Privacy Policy — Vingold Bionergy

Last updated: August 29, 2025

Who we are

Vingold Bionergy — producer/supplier of biomass (wood pellets & dried wood chips).

What data we collect & why

• Identity & contact: name, email, phone/WhatsApp, company/institution (for communication, quotations, order processing).
• Transaction: order details, billing/shipping address, communication records (to fulfill contracts and provide support).
• Forms (contact/quote): topic, quantity, market (local/export), location, message (to follow up your request).
• Technical & cookies: IP, device/browser type, pages visited (for security, performance, basic analytics).
• Uploaded files (if any): e.g., tender/proposal documents (to evaluate cooperation requests).

Legal bases: consent, contract performance, legal obligations, and/or legitimate interests (e.g., fraud prevention, service improvement).

Comments & media

Comments: submitted data plus IP/user agent used for spam prevention.

Media: avoid uploading images with embedded location data (EXIF GPS) if privacy is a concern.

Cookies

We use cookies for shopping functions (cart, login), preferences, and basic analytics. You can block cookies in your browser, but some features may not work properly.

Embedded content from other websites

Embedded content (e.g., videos, maps) behaves as if you visited the source site and may collect data under its own policy.

Analytics & third parties

We may use third-party service providers (hosting/CDN, email services, anti-spam, analytics) that process data on our behalf under data-protection agreements. If cross-border processing occurs, appropriate safeguards will be applied.

Who we share your data with

Only with necessary service providers (hosting, payments/invoicing, logistics, anti-spam/security) and with authorities when required by law. We do not sell personal data.

How long we retain data

• Form/enquiry data: up to 24 months or as needed for follow-up.
• Orders & invoicing: up to 5 years (accounting/tax).
• Cookies: according to each cookie’s lifespan.

Data are deleted or anonymized when no longer needed.

Your rights (under Indonesia PDP Law Law No. 27/2022)

• Request access and a copy of your data.
• Request rectification/update of inaccurate data.
• Request deletion of data, subject to legal limits.
• Withdraw consent (does not affect past lawful processing).
• Object or request restriction of processing in certain cases.
• File a complaint to the relevant authority.

Use the contact details below to exercise your rights.

Where your data is sent

Visitor submissions may be checked through automated anti-spam services. International transfers may occur (e.g., foreign-based servers/providers) with appropriate protections.

How we protect your data

We implement technical and organizational measures such as TLS/HTTPS, access controls, least-privilege practices, backups, and vendor security reviews. No method is 100% risk-free; incidents will be handled per law.

Data breach procedures

In the event of a personal data breach, we will act promptly and notify affected parties and/or authorities as required by Indonesian law.

Additional information for WooCommerce

• When you shop, data are processed to create and fulfill orders, calculate taxes/shipping, and prevent fraud.
• Payment details (if applicable) may be processed by payment providers under their own policies.

Children

Our services are not directed to children under the age specified by local law. If a child has provided data to us, please contact us to request deletion.

Changes to this policy

We may update this policy from time to time. The latest version will be posted on this page with the update date.

Contact

This page provides general information and is not legal advice. For specific compliance needs, please consult legal counsel.