Shopping FAQ — Vingold Bionergy

Choose your product (Wood Pellets or Dried Wood Chips), select market option (Local 25 kg bags or Export Bulk), then submit a quote or add to cart if enabled. For custom orders, message us at vingoldbionergy@gmail.com or WhatsApp +62 811 248 0879.

Prices are quoted **Ex-Work (ExW) Sumedang** and may vary by quantity, packaging, and market. Transport, insurance, and taxes are not included unless stated on the invoice. Request a quote for current rates and availability.

• Local market: 25 kg bags (MOQ 5 tons ≈ 200 bags)
• Export market: Bulk loading (MOQ 20 tons)
• Palletizing or special packaging on request (subject to availability and cost).

Yes, mixed orders (e.g., pellets + chips) are possible if each product line meets its respective MOQ and loading constraints.

Standard terms are Ex-Work (Franko Pabrik) Sumedang. On request, we can help arrange transport or quote alternative INCOTERMS (e.g., FOB/CIF) for export—lead time and costs will be included in the offer.

Lead time depends on volume, packaging, and schedule. Indicatively, 3–10 working days for local dispatch after payment confirmation; export timelines depend on vessel/trucking availability. Your proforma will state the expected schedule.

Payment terms follow the invoice/contract (e.g., down payment and balance before dispatch). All orders are subject to confirmation and availability. VAT (PPN) applies where required by Indonesian law.

Yes. Tax invoices and commercial invoices are issued in line with Indonesian regulations. Please provide accurate company details at order placement.

• Wood Pellets (8 mm): GCV ~4321 kcal/kg; Moisture ~6.83%; Ash ~3.02%; Volatile ~72.88%; Fixed Carbon ~17.27%.
• Dried Wood Chips: GCV 3,800–4,200 kcal/kg; Moisture < 25%; Ash < 5%; Size mix: 1–5 mm thick, 8–20 mm wide/long (allowance: >20 mm max 5%, <8 mm max 5%).

Full specifications are provided on quotations and proforma invoices.

Samples and Certificates of Analysis (COA) can be arranged depending on availability and test requirements. Sampling, courier, or lab fees may apply.

Written claims for quality/quantity must be submitted within 7 days of receipt, including evidence (photos, reports, test results if any). Returns/refunds require prior written approval.

Share your requirements (monthly volume, spec targets, delivery terms). We’ll tailor an offer with pricing, schedule, and quality plan.